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FREQUENTLY ASKED QUESTIONS

THE HERD HANDBOOK

Your Surfing Cow field guide: Real answers from the people who actually make the stuff.

GENERAL

WHAT IS SURFING COW?

Surfing Cow is a coastal-inspired skincare brand built in San Diego. We make tallow-based skincare that actually works for people who live in the sun, surf, and outdoors. No fluff. Just products that protect, hydrate, and restore.

WHY TALLOW?

Grass-fed beef tallow is rich in vitamins A, D, E, and K. It closely matches the natural oils in your skin, making it deeply nourishing, non-greasy, and incredibly effective for hydration and barrier support. Humans have used it for centuries — we’re just bringing it back to the beach.

IS SURFING COW NATURAL?

Yes. Every product is made with simple, natural ingredients you can actually pronounce. We don’t use fillers, parabens, synthetic fragrances, or anything that doesn’t belong on your skin.

PRODUCT USE

THE DIFFERENCE BETWEEN SUN BALM AND MOISTURIZER
  • Sun Balm: Mineral protection (non-nano zinc oxide + tallow + beeswax). Great for surf sessions, runs, hikes, or any time you’re outside.
  • Moisturizer: Lightweight, whipped hydration for daily use — morning, night, or after saltwater + sun.
CAN I USE THEM ON MY FACE?

Absolutely. All Surfing Cow formulas are gentle enough for your face and effective enough for your whole body.

SAFE FOR KIDS?

Yes, our formulas are simple and free of harmful additives. But as with any skincare, we recommend patch-testing first if your little ones have sensitive skin.

WILL TALLOW CAUSE BREAKOUTS?

Most people find tallow balances and soothes skin rather than causing breakouts. Because it’s bio-identical to human sebum, it absorbs cleanly without clogging pores.

SOURCING AND SUSTAINABILITY

WHERE IS THE TALLOW FROM?

We use 100% grass-fed, grass-finished beef tallow from responsible farms. Sustainability and transparency are non-negotiable for us.

ECO-FRIENDLY PACKAGING?

Yes. We use glass jars, recyclable boxes, kraft shipping materials, and encourage reusing or recycling everything.

ORDERS AND SHIPPING

WHERE DO YOU SHIP?

We currently ship across the U.S. International shipping is coming soon.

HOW LONG WILL MY ORDER TAKE?

Orders usually ship within 2–3 business days. You’ll receive tracking info once it’s on the way.

WHAT'S YOUR RETURN POLICY?

If you’re not stoked with your Surfing Cow order, email us within 30 days. We’ll make it right — refund, replacement, or store credit.

STORAGE AND CARE

HOW SHOULD I STORE SURFING COW PRODUCTS?

Keep jars in a cool, dry place out of direct sunlight. Our balms may soften in heat but will firm up again once cooled. The formula stays effective either way.

DO YOUR PRODICTS EXPIRE?

Because we use natural ingredients, we recommend using them within 12 months of opening.

COMMUNITY

WHAT DOES HAPPY LIVING MEAN?

It’s our ethos: surf more, live well, take care of your skin, and enjoy the simple things.

HOW CAN I JOIN THE HERD?

Sign up for our emails, follow us on Instagram @surfingcowtallow, and be part of the community. The Herd is growing, and you’re invited.